RETURNS POLICY

Your Statutory Rights At D R Home and Garden we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason.

How do I return an item?
We will always do our best to resolve any issues.
If there is a problem with your order, please contact us directly via the contact us section on our website or by email at
customersupport@drhomeandgarden.co.uk


Our returns policy

All returns must be made within 14 days of the date of purchase.
An item must be returned to us before a replacement or refund can be issued.
Replacements and refunds are not issued if a returned item is not in the original retail packaging or if the original retail packaging has been damaged or defaced.

If an item is faulty, you must contact us to report the fault.
This includes a description of the fault.

Once a report has been made, we will contact you to make arrangements for the return.

All returns must be authorized by us before they are sent. Only after a return has been authorized will we issue the required return details, this is so we can keep track of your return request and process the items as quickly as possible.
It is important that you do not return a faulty item to us until we have issued the correct information to you.

All items returned to us as a result of a reported fault will be tested upon return to ensure there is a fault. If a fault is identified and this fault corresponds to the details of the reported fault, then a refund or replacement will be issued according to your preference.

If an item returned to us as a result of a reported fault is found to not be faulty or if any identified faults do not correspond with the details of the reported fault, then only a partial refund will be offered. In this case the refund amount will only be the retail value of the item minus the cost of postage incurred from the item return.

If you do not wish to keep the item and would like a refund, then you must contact us to inform us of your decision to return the item. We will then contact you to authorize the return. In this case, you are then responsible for returning the item and paying the return postage costs, which are non-refundable.

All reported non-faulty items returned to us as a result of your decision to not keep the item will be inspected upon return to make sure that both the item and the original retail packaging are not damaged or defaced. If the item is in an acceptable condition, then a refund for the retail value of the item will be issued.

If an item is returned to us by Royal Mail or any other courier service because the item was not collected from the sorting office or depot or the item was undelivered for any reason (including an incorrect delivery address being entered), then you will be required to pay any subsequent postage costs incurred to enable the item to be re-sent.

Please note that the resolution of the return procedure may take several working days to finalize due to the process required to authorize returns and check any returned items.

If you have any further questions or have an item you wish to return to us then please don't hesitate to contact us as soon as possible.